Privacy Policy
This Privacy Policy, along with our Terms of Use, describes the policies and procedures of www.cobia.in (“Company”/ “We”/ “Us”/ “Our”) regarding the collection, storage, use, and disclosure of the information provided by our customers, visitors, and stakeholders (hereinafter “User”/ “You”).
We are engaged in the business of designing, tailoring, and selling ethnic wear & accessories for men and women, through our retail outlets, appointment-based services, and our website www.cobia.in
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011. It does not require physical or digital signatures.
By accessing or using our website and services, you consent to this Privacy Policy. If you do not agree, please refrain from using our platform.
1. Information We Collect
We may collect the following categories of information:
Personal Information: name, email address, phone number, address, gender, age, occasion details, billing/shipping details.
Appointment & Measurement Data: body measurements, style preferences, wedding/event details, photos shared for tailoring purposes.
Sensitive Personal Data (as per IT Rules 2011): passwords, financial details (bank account, UPI, card details), KYC documents (if applicable).
Technical Information: IP address, device details, browser type, location, cookies, usage patterns.
User-Generated Content: reviews, testimonials, inquiries, feedback, communications with our team.
2. How We Collect Information
Directly when you book an appointment, place an order, or contact us.
Automatically via cookies, analytics, and website log files.
Through third-party services such as payment gateways, courier/logistics partners, or social media interactions.
3. Purpose of Collection & Use of Data
We collect and use your data to:
Provide and customize your ethnic wear and accessories.
Record measurements and preferences for tailoring.
Process orders, payments, returns, and exchanges.
Schedule and confirm appointments.
Send updates, promotions, and event-related communication (with your consent).
Maintain customer records for after-sales service.
Ensure compliance with tax, legal, and regulatory requirements.
Prevent fraud, unauthorized access, and security risks.
4. Cookies & Tracking
We use cookies to improve user experience, remember your selections (size, color, design), and personalize recommendations.
Advertising cookies (Google, Meta, etc.) may be used for targeted ads.
You may disable cookies in your browser, but some features may not work properly.
5. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
Tailoring Partners & Designers: for fulfilling your ethnic wear orders.
Service Providers: courier/logistics, payment gateways, CRM systems, IT hosting.
Affiliates/Franchisees: for appointment scheduling and customer service.
Legal Authorities: when required by law or government order.
Business Transfers: in case of merger, acquisition, or sale of business assets.
All partners/service providers are bound by confidentiality agreements.
6. International Data Transfer
Your information may be processed or stored outside India. We ensure adequate safeguards and compliance with applicable data protection laws for such transfers.
7. User Rights
As per law, you have the right to:
Access, correct, or update your personal data.
Withdraw consent anytime (may affect services).
Request deletion of your data (subject to legal requirements).
Opt-out of marketing emails and promotions.
8. Data Security
We use SSL encryption, secure servers, and restricted access.
Sensitive data (payments, measurements) is encrypted and stored securely.
However, no system is 100% secure; we are not liable for breaches beyond reasonable control (e.g., hacking, DDOS attacks).
9. Data Retention
We retain your personal and measurement data only for as long as necessary:
For fulfilling orders and after-sales support.
For future tailoring (unless you request deletion).
For legal, tax, and regulatory compliance.
10. Children’s Privacy
Our services are not directed to individuals below 18 years without parental/guardian consent. If we learn that we have collected such data without consent, we will delete it immediately.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of our services means you accept the updated policy.
